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Payment

Please note that all orders are subject to acceptance by LEJEN PTE LTD.

For bulk orders, 30% minimum deposit is required upfront; the remaining 70% must be paid in full when delivery is made. The title to the goods shall remain with LEJEN PTE LTD until the customer has paid for the goods in full. In the case when the balance remains unpaid, we have the right to take back the item. All deposits collected are non-refundable.

Please note that products made in non-standard colours will require additional charges, which we have stated upfront.

All products will be charged in SGD. We accept payment through Paypal and all major credit cards such as Mastercard, Visa, American Express, JCB, and Union Pay. Cheque payment will be accepted for bulk orders. Please contact us for more information.

All published prices are subject to change without prior notice. All published prices are subject to 7% Goods and Services Tax (GST) and will be included upon check out.

Delivery

We currently deliver to anywhere in Singapore. We welcome orders from overseas, please contact us for more information.

As each piece is made to order, please allow up to 6 to 8 weeks upon ordering for delivery to be complete. The exact time frame of delivery will be subject to confirmation.

We process all orders within 24hrs after an order is made. For orders after 3pm on Friday and over the weekend, they will be processed on the next working day, which will be on Monday. Orders made on public holidays will be processed on the next working day.

Delivery charge of SGD60 per trip will apply with orders below SGD1500.

For non-lift accessible floors, please note the charge of SGD10 extra per item and will be collected when delivery is complete. This fee applies to stairs within landed property or penthouse or HDB maisonette flats.

Delivery timings may vary due to weather and/or traffic conditions, so we ask for your understanding on this matter. We don’t compensate for missed deliveries due to unforeseen circumstances but we will deliver at the next available date.

We will not be held responsible for late shipment due to unforeseen circumstances and will offer no compensation. Arrival dates are used as estimates as we will inform you of the actual delivery dates, as we know it. For late shipment or no stocks, you can choose to change an item or get a refund.

As we would have confirmed delivery prior, please let us know 3 days in advance should changes need to be made or you will incur SGD40 postponement fee.

You can choose to self-collect between 10am to 4pm (Mondays to Fridays, excluding public holidays) at the showroom.

 

Returns

An authorised personnel or the buyer must be present at the time of delivery to inspect the item(s). If the item is flawed during delivery, you have grounds to reject the order and we will reschedule a return (and exchange in some circumstances) for the item, with the exception of sale items.

If you found the flaw after accepting the delivery, please contact us at support@snuglifestyle.com.sg within 24 hours and we will be in touch within 24 hours. We ask that you provide photo/video evidence for us to expedite the return.

We will not accept return/exchange/refund of furniture as result of misuse, abuse, normal wear and tear and incorrect self-assembly.

 

Warranty

If the furniture is used normally but damaged due to manufacturer’s defect, we will replace or repair the furniture at our discretion. This is a one-year warranty from date of delivery.

All liability claims against LEJEN PTE LTD is strictly limited to the price of the item purchased. LEJEN PTE LTD will not be liable for any injury, loss or damage whatsoever that may be caused as a result of material inaccuracy, error or omission.

Colour tone on actual products may differ from what’s shown on the website and catalogue.

 

Storage

We reserve the right to charge storage fees for furniture purchases held more than 2 weeks after the agreed delivery date. Charges will range from SGD5 per day, per item. The same fees apply for self-collect purchases, as item(s) must be collected within 3 weeks after a purchase has been made.

 

No Show

If you do not collect purchased items after 6 months, this will be deemed as void and no refund will be given.

 

Website Privacy 

Lejen Pte Ltd is committed to protecting and respecting your privacy.

This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you are under 18, please do not send any personal data about yourself to us.

1 Information collection

1.1 In order to provide a better service to you, we may collect and process the following data about you:

(a) information that you provide by filling in forms on our site www.snuglifestyle.com.sg (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;

(b) if you contact us, we may keep a record of that correspondence;

(c) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

(d) details of transactions you carry out through our site and of the fulfilment of your orders;

(e) details of your visits to our site and the resources that you access.

1.2 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2 Uses made of the information
2.1 The purposes for which information may be used by us in and outside Singapore include:

(a)  ensuring that content from our site is presented in the most effective manner for you and for your computer;

(b)  providing you with alerts, newsletter, education materials or information that you requested or signed up to;

(c)  carrying out our obligations arising from any contracts entered into between you and us;

(d)  allowing you to participate in interactive features of our service, when you choose to do so;

(e)  designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;

(f)  complying with laws and regulations applicable to us or any of our affiliates in or outside Singapore;

(g)  legal proceedings, including collecting overdue amounts and seeking professional advices;

(h)  researching, designing and launching services or products including seminars/events/forums;

(i)  promoting and marketing services and products subject to your exercise of the opt-out right (please see further details in Clause 2.2 below); or

(j)  purposes directly related or incidental to the above.

2.2 We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. In this connection, please note that:

(a)  your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;

(b)  the following classes of services, products and subjects may be marketed in direct marketing:

(i)  services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);

(ii)  reward, loyalty or privileges programmes, promotional offers and related services; and

(iii)  invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.

(c)  We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.

3 Disclosure of your information

3.1 We will keep the personal data we hold confidential but may provide information to:

(a) personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;

(b) our overseas offices, affiliates, business partners and counterparts (if any);

(c) persons under a duty of confidentiality to us;

(d) persons to whom we are required to make disclosure under applicable laws and regulations in or outside Singapore; or

(e) actual or proposed transferees or participants of our services in or outside Singapore.

4. Cookies

4.1  Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

4.2  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

4.3  We use the following cookies:

(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e- billing services.

4.4  Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

4.5  Our website uses Google Analytics, a web traffic analysis service provided by Google Inc. (“Google”). Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.

4.6  You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

4.7  Furthermore, you can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).

5 Security

5.1  All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.2  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6  Third party websites

Our website may contain links to other sites (the “Linked Sites”). We are not responsible for the privacy policies or practices of such other Linked Sites. We encourage our users to be aware when leaving our website to read the privacy policies or statements of each Linked Site that collects your personal data. You agree to waive any claim against us with respect to the Linked Sites.

7  Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Your continued use of our services constitutes your agreement to this Privacy Policy and any updates.

8  Data transfers

We may hold your data on servers in Singapore and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at Clause 3.1 above, who may be located in or outside of Singapore.

9  Your consent and rights

9.1  By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.

9.2  Under the Personal Data Protection Act (the “PDPA”), individuals have the right:

(a)  to check whether we hold personal data about you and to access such data;

(b)  to require us to correct as soon as reasonably practicable any data relating to you that is inaccurate;

(c)  to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and

(d)  to object to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your objection to us.

9.3  You may exercise your opt-out right by notifying us if you wish to object to the use of your personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:

Chew Hui Chin

8 Kian Teck Way, Singapore 628750

6265-2355

6261-4319

huichin@snuglifestyle.com.sg

9.4  In accordance with the terms of the PDPA, we have the right to and may charge a minimum fee for processing any data access request.

10 Governing law and jurisdiction

Nothing in this Privacy Policy shall limit the rights of the data subject under the PDPA. This Privacy Policy shall be governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.